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I renamed and compressed the OM user folder then deleted the original file as instructed. Updated, opened and entered new registration code but I wasn't asked for permission to create a new user folder in my home directory. All I get is this error message:


Screenshot 2019-01-21 at 10.31.04.png

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this is what I did as I explained in my original post but I was not asked for permission to create a new OM folder.  Is it imperative that OM creates the folder and if so, how do I begin the installation process again so that it does request these permissions?

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